提交售后申请

curl https://api.astrum.shop/v1/orders/$ORDER_ID/claims -X POST \
  -H "Authorization: Bearer $ASTRUM_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "problem": "not_working",
    "wish": "restart",
    "account_email": "client@example.com",
    "comment": "昨天还是 Plus，今天变回 Free 了",
    "screenshot_base64": "iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+M9QDwADhgGAWjR9awAAAABJRU5ErkJggg=="
  }'

import os, httpx

response = httpx.post(
    f"https://api.astrum.shop/v1/orders/{order_id}/claims",
    headers={"Authorization": f"Bearer {os.environ['ASTRUM_KEY']}"},
    json={
        "problem": "not_working",
        "wish": "restart",
        "account_email": "client@example.com",
        "comment": "昨天还是 Plus，今天变回 Free 了",
        "screenshot_base64": "iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+M9QDwADhgGAWjR9awAAAABJRU5ErkJggg==",
    },
    timeout=30,
)
data = response.json()

const response = await fetch(`https://api.astrum.shop/v1/orders/${order_id}/claims`, {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.ASTRUM_KEY}`,
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    problem: "not_working",
    wish: "restart",
    account_email: "client@example.com",
    comment: "昨天还是 Plus，今天变回 Free 了",
    screenshot_base64: "iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+M9QDwADhgGAWjR9awAAAABJRU5ErkJggg==",
  }),
});
const data = await response.json();

{
  "claim_id": "5c2e9a41-7d3b-4e8f-a1c6-2b9d0e4f7a13",
  "order_id": "b1e04c6e-5a0b-4f6e-9a39-0b9f2f1c8d21",
  "status": "open",
  "problem": "not_working",
  "wish": "restart",
  "refuse_reason": null,
  "account_email": "client@example.com",
  "comment": "昨天还是 Plus，今天变回 Free 了",
  "created_at": "2026-10-08T09:41:27Z",
  "decided_at": null,
  "warranty_until": "2026-10-12T10:20:44Z"
}